This Privacy Policy describes how the personal data of users who visit the Gino Mazzuccato srl website and use the services available online is processed.
The website may collect personal data voluntarily provided by the user, such as first name, surname, email address, telephone number, billing details, shipping details, information relating to contact requests, bookings, online purchases or communications sent through forms available on the website.
The website may also collect technical browsing data, such as IP address, browser type, operating system, pages visited, date and time of access, cookie information and other data required for the proper functioning of the website.
Purposes of Processing
Personal data is processed for the following purposes:
responding to requests for information submitted through the website;
managing bookings, guided tours, tours and experiences;
managing orders, payments, shipping and e-commerce support;
complying with tax, accounting and administrative obligations;
providing customer support;
managing any commercial or professional partnerships;
improving website navigation and functionality;
preventing abuse, fraud or unauthorised use of the website.
Legal Basis for Processing
The processing of personal data is based on one or more of the following legal grounds:
performance of a contract or pre-contractual measures requested by the user;
compliance with legal obligations;
the user’s consent, where required;
the legitimate interest of the Data Controller in ensuring the security, management and improvement of the website and the services offered.
Methods of Processing
Personal data is processed using electronic, telematic and, where necessary, paper-based tools, while adopting appropriate technical and organisational measures to protect the data against unauthorised access, loss, alteration, disclosure or destruction.
Data Retention
Personal data is retained for the period necessary to fulfil the purposes for which it was collected and, subsequently, for the period required by the applicable tax, accounting, administrative and civil legislation.
Data collected through contact forms will be retained for the time necessary to manage the user’s request. Data relating to purchases, bookings and payments will be retained for the periods required by law.
Disclosure of Data
Personal data may be disclosed to third parties that support the Data Controller in carrying out its activities, such as IT service providers, hosting providers, tax and administrative consultants, payment service providers, couriers, e-commerce platforms, booking systems, email services and other technical providers.
Such parties will process the data in compliance with the applicable legislation and, where necessary, will be appointed as Data Processors.
Data Transfers
Personal data may also be processed through services provided by parties located outside the European Union. In such cases, the transfer will take place in compliance with the safeguards provided for by Regulation (EU) 2016/679, such as adequacy decisions, Standard Contractual Clauses or other appropriate measures.
Cookies
The website may use technical cookies required for the operation of its pages and, subject to the user’s consent, analytical, profiling or third-party cookies. For further information on the use of cookies, the user may consult the website’s Cookie Policy, where available.
User Rights
The user may exercise the rights provided for by Articles 15 and following of Regulation (EU) 2016/679 at any time, including:
the right to access personal data;
the right to rectify inaccurate data;
the right to erasure of data;
the right to restriction of processing;
the right to data portability;
the right to object to processing;
the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
To exercise their rights, users may contact the Data Controller using the contact details provided in this Privacy Policy.
Complaint to the Supervisory Authority
Users have the right to lodge a complaint with the Italian Data Protection Authority if they believe that the processing of their personal data is being carried out in breach of the applicable legislation.
Changes to This Privacy Policy
The Data Controller reserves the right to amend or update this Privacy Policy at any time. Any changes will be published on this page.
Our experiences combine the world of glassmaking with an in-depth knowledge of Venice and Murano. Drawing on the expertise of our local guides and our tradition as master glassmakers, we offer the finest experiences to discover Venice and explore the history and art of Murano.
